Job Title: Sales Coordinator 
Location: Eberlestock Headquarters  
Schedule: Monday – Friday, 8AM to 5 PM (flex based on business needs) 
Reports To: Director of Sales  

Position Summary: 

The Sales Coordinator plays a critical operational role in supporting the full sales order lifecycle, from order entry and inventory alignment to logistics coordination and cross-functional communication. This position ensures accuracy, timeliness, and clarity across all touchpoints of the order process, serving as a central connection between Sales, Operations, Customer Service, Marketing and external partners. 

The ideal candidate is detail-oriented, proactive, highly organized, and comfortable navigating ERP systems, evolving workflows, and fast-paced sales environments. This role requires strong communication skills and a collaborative mindset to help drive sales efficiency and elevate customer experience. 

About Eberlestock: 

Eberlestock is a premium outdoor and tactical brand built on purpose, performance, and trust. Founded by an Olympic biathlete and driven by real-world experience, our products are designed to perform when it matters most — in the backcountry, in the field, and everywhere reliability is non-negotiable. 

We’re building more than gear. We’re building a legacy brand that values craftsmanship, accountability, and people who take pride in doing things the right way. Our team is made up of individuals who care deeply about the work, challenge each other to be better, and understand that great products come from great people. 

Our Core Values: 

• Authenticity, where integrity drives every decision.  

• Quality, because every detail, every feature, and every idea is a reflection of our standard of excellence.  

• Guarantee, not just in our gear, but in how we show up for our customers, our community, and each other.

Key Responsibilities: 

Order Processing & Operational Support 

• Accurately enter and process sales orders within NetSuite, maintaining full ownership from order receipt through fulfillment. 

• Ensure order details, inventory availability, and lead times are communicated clearly and accurately to both internal teams and customers. 

• Maintain the order pipeline with up-to-date status, ensuring transparency and timely communication. 

• Support order confirmations and resolve discrepancies quickly to keep orders moving without delay. 

• Serve as a reliable liaison between the sales team and warehouse operations to align expectations and fulfillment timelines. 

Logistics & Inventory Coordination 

• Coordinate closely with Operations and Shipping teams to track shipments and ensure on-time delivery. 

• Monitor inventory levels to ensure timely order fulfillment, proactively communicating shortages or delays. 

• Support restocking coordination with warehouse teams and maintain accurate insight into available inventory. 

• Manage logistics for domestic and international orders, including communication with freight forwarders, couriers, and customs brokers. 

• Ensure compliance with global shipping regulations, tariffs, and taxes while maintaining accurate documentation of international charges. 

Sales Support & Cross-Functional Collaboration 

• Provide sales reps with real-time inventory updates and actionable operational insights. 

• Partner with Customer Service, Operations, and Marketing teams to ensure customer expectations are met or exceeded. 

• Respond promptly to internal and external inquiries regarding order status, shipment timing, or inventory constraints. 

• Collaborate closely with the B2B Sales Marketing Manager to support product launches, promotional initiatives, and the distribution of marketing assets. 

• Relay field feedback from customers and the sales team to inform future marketing, sales strategy, and process improvements. 

Reporting, Analysis & Process Improvement 

• Assist in creating and maintaining sales reports, forecasts, and KPI dashboards. 

• Use NetSuite tools and Microsoft Excel to analyze sales trends and operational bottlenecks. 

• Help identify inefficiencies within the order workflow and propose process improvements to reduce lead times and elevate customer satisfaction. 

• Support adoption and implementation of new tools or processes that streamline sales operations or enhance logistics execution. 

Required Qualifications: 

• 2+ years of experience in sales support, order entry, customer service, logistics coordination, or similar operational roles. 

• Strong proficiency in NetSuite or comparable ERP systems; experience with RF-Smart is a plus. 

• Experience with inventory management principles and logistics workflows. 

• Understanding global shipping regulations, international freight, and customs processes. 

• Strong written and verbal communication skills with the ability to collaborate across teams. 

• High attention to detail and comfort managing complex data. 

• Strong organizational skills, ability to multitask, and proactive problem-solving ability. 

• Intermediate to advanced Excel and reporting skills; familiarity with SPS Commerce or similar EDI platforms is beneficial. 

Benefit Offerings: 

• Generous tiered PTO allowance with an initial accrual level of 12 days annually 

• 10 Paid Company Holidays 

• Two Medical Plan Options with 70% of employee-only premium paid by company 

• Optional Dental Coverage  

• Optional Vision Coverage  

• Company Sponsored 401K Plan with 4% employer match 

• 55% Eberlestock Employee Discount (40% for purchases for friends and family) 

• “Pick a Pack” Gift following 90-day probationary period 

Eberlestock is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.