Eberlestock USA

Sales Coordinator

Boise, ID
Full Time
Sales
Entry Level

Job Title: Sales Coordinator

Location: Boise, Idaho

Reports To: Director of Sales


Position Summary

The Sales Coordinator plays a critical operational role in supporting the full sales order lifecycle, from order entry and inventory alignment to logistics coordination and cross-functional communication. This position ensures accuracy, timeliness, and clarity across all touchpoints of the order process, serving as a central connection between Sales, Operations, Customer Service, Marketing and external partners.

The ideal candidate is detail-oriented, proactive, highly organized, and comfortable navigating ERP systems, evolving workflows, and fast-paced sales environments. This role requires strong communication skills and collaborative mindset to help drive sales efficiency and elevate the customer experience.

Order Processing & Operational Support

•    Accurately enter and process sales orders in NetSuite, maintaining full ownership from order receipt through fulfillment.

•    Ensure order details, inventory availability, and lead times are communicated clearly and accurately to both internal teams and customers.

•    Maintain the order pipeline with up-to-date status, ensuring transparency and timely communication. Support order confirmations and resolve discrepancies quickly to keep orders moving without delay.

•    Serve as a reliable liaison between the sales team and warehouse operations to align expectations and fulfillment timelines.

Logistics & Inventory Coordination

•    Coordinate closely with Operations and Shipping teams to track shipments and ensure on-time delivery.
•    Monitor inventory levels to ensure timely order fulfillment, proactively communicating shortages or delays.
•    Support restocking coordination with warehouse teams and maintain accurate insight into available inventory.
•    Manage logistics for domestic and international orders, including communication with freight forwarders, couriers, and customs brokers.
•    Ensure compliance with global shipping regulations, tariffs, and taxes while maintaining accurate documentation of international charges.

Sales Support & Cross-Functional Collaboration

•    Provide sales reps with real-time inventory updates and actionable operational insights.
•    Partner with Customer Service, Operations, and Marketing teams to ensure customer expectations are met or exceeded.
•    Respond promptly to internal and external inquiries regarding order status, shipment timing, or inventory constraints.
•    Collaborate closely with the B2B Sales Marketing Manager to support product launches, promotional initiatives, and the distribution of marketing assets.
•    Relay field feedback from customers and the sales team to inform future marketing, sales strategy, and process improvements.
 

Reporting, Analysis & Process Improvement

•    Assist in creating and maintaining sales reports, forecasts, and KPI dashboards.
•    Use NetSuite tools and Excel to analyze sales trends and operational bottlenecks.
•    Help identify inefficiencies within the order workflow and propose process improvements to reduce lead times and elevate customer satisfaction.
•    Support adoption and implementation of new tools or processes that streamline sales operations or enhance logistics execution.
 

Required Qualifications

•    2+ years of experience in sales support, order entry, customer service, logistics coordination, or similar operational roles.
•    Strong proficiency in NetSuite or comparable ERP systems; experience with RF-Smart is a plus.
•    Experience with inventory management principles and logistics workflows.
•    Understanding global shipping regulations, international freight, and customs processes.
•    Strong written and verbal communication skills with the ability to collaborate across teams.
•    High attention to detail and comfort managing complex data.
•    Strong organizational skills, ability to multitask, and proactive problem-solving ability.
•    Intermediate to advanced Excel and reporting skills; familiarity with SPS Commerce or similar EDI platforms is beneficial.

Success Looks Like

•    Accurately manages and processes all sales orders with minimal errors and strong communication throughout the workflow.
•    Maintains smooth coordination between Sales, Operations, and Shipping teams to ensure timely fulfillment.
•    Provides consistent and reliable updates on inventory, orders, and logistics to internal stakeholders.
•    Supports consistent sales growth through reliable operational execution and cross-functional partnership.

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