Retail Store Manager
Job Title: Retail Store Manager
Classification: Salaried-Exempt
Location: Eberlestock Headquarters
Schedule: Monday – Friday, 8:00 AM to 5:00 PM (flex based on business needs)
Reports To: Director of Customer Experience
Job Summary:
The Retail Store Manager is responsible for overseeing the daily operations of the Eberlestock retail store, ensuring an exceptional customer experience while maintaining an organized, efficient, and well-merchandised retail environment. This position takes ownership of store performance, inventory management, product presentation, and overall execution of retail operations.
In addition to managing the day-to-day activities of the store, the Retail Store Manager will lead and support Retail Associates, monitor sales performance, maintain accurate inventory levels, and ensure products are properly stocked, displayed, and readily available to customers. This is a hands-on leadership position that requires someone who is equally comfortable with engaging with customers, managing operational details, and identifying opportunities to improve the store's performance.
The ideal candidate is a proactive, organized, and customer-focused leader who takes ownership of their responsibilities, holds themselves and others accountable, and takes pride in maintaining a retail experience that reflects the quality and authenticity of the Eberlestock brand.
About Eberlestock:
Eberlestock is a premium outdoor and tactical brand built on purpose, performance, and trust. Founded by an Olympic biathlete and driven by real-world experience, our products are designed to perform when it matters most — in the backcountry, in the field, and everywhere reliability is non-negotiable.
We’re building more than gear. We’re building a legacy brand that values craftsmanship, accountability, and people who take pride in doing things the right way. Our team is made up of individuals who care deeply about the work, challenge each other to be better, and understand that great products come from great people.
Our Core Values:
Authenticity, where integrity drives every decision.
Quality, because every detail, every feature, and every idea is a reflection of our standard of excellence.
Guarantee, not just in our gear, but in how we show up for our customers, our community, and each other.
Key Responsibilities:
Retail Store Operations
Oversee the daily operations of the retail store, ensuring an efficient, organized, and customer-focused environment
Establish and maintain consistent procedures for opening, closing, merchandising, inventory management, and point-of-sale transactions
Ensure the store is clean, organized, properly stocked, and consistently reflects Eberlestock's standards for quality and presentation
Monitor daily operational needs, proactively address issues, and identify opportunities to improve store efficiency and overall performance
Ensure product pricing, signage, promotional materials, and displays are accurate and up to date
Coordinate with internal departments to support product availability, store needs, and the execution of retail initiatives
Maintain accountability for store equipment, supplies, and other operational resources
Inventory Management & Merchandising
Take ownership of retail inventory accuracy, organization, replenishment, and product availability
Monitor inventory levels and coordinate with Warehouse and Operations teams to ensure timely stocking and restocking of merchandise
Oversee product receiving, inventory transfers, cycle counts, and reconciliation of inventory discrepancies
Identify fast-moving, slow-moving, and low-stock products and communicate trends and replenishment needs to leadership
Develop and maintain merchandising displays that effectively showcase Eberlestock products and encourage customer engagement
Coordinate merchandising updates to support new product launches, promotional campaigns, and seasonal priorities
Ensure merchandise is properly labeled, priced, organized, and presented in accordance with company standards
Identify opportunities to improve product placement, inventory flow, and utilization of retail space
Sales Performance & Reporting
Track and monitor daily, weekly, and monthly retail sales performance, identifying trends and opportunities for improvement
Maintain accurate sales records and provide regular updates to the Director of Customer Experience
Monitor key retail performance indicators, including sales volume, transaction activity, product performance, and other relevant store metrics
Identify opportunities to increase retail sales through improved merchandising, product availability, customer engagement, and operational execution
Provide feedback and recommendations regarding product demand, customer purchasing behavior, and retail sales opportunities
Support the execution of promotional activities, product launches, and in-store events
Customer Experience
Ensure every customer receives a welcoming, knowledgeable, and authentic Eberlestock shopping experience
Maintain expert-level knowledge of Eberlestock products, features, applications, and intended uses
Assist customers with product selection, demonstrations, pack fitting, and purchasing decisions
Address escalated customer questions, concerns, and service issues with professionalism and a solutions-oriented approach
Establish and reinforce customer service expectations for Retail Associates
Gather customer feedback and communicate relevant insights to Customer Experience, Marketing, Sales, and Product teams
Represent the Eberlestock brand with enthusiasm, integrity, and a commitment to building lasting customer relationships
Team Leadership & Development
Provide day-to-day leadership, direction, and support to Retail Associates
Coordinate employee schedules, daily assignments, and store coverage based on operational needs
Train and develop Retail Associates on product knowledge, customer service expectations, merchandising standards, and operational procedures
Establish clear performance expectations, provide regular feedback, and address performance concerns in coordination with the Director of Customer Experience
Foster a positive, accountable, and collaborative team environment where employees take ownership of their responsibilities
Participate in hiring, onboarding, and training new Retail Associates as needed
Lead by example through active customer engagement, attention to detail, and a willingness to support all aspects of store operations
Cross-Functional Collaboration & Continuous Improvement
Partner with the Director of Customer Experience to align retail operations with broader customer experience objectives
Collaborate with Warehouse and Operations teams to maintain inventory accuracy, product availability, and efficient replenishment processes
Work with Marketing to coordinate promotional displays, product launches, retail signage, and in-store events
Communicate customer feedback, product trends, and operational opportunities to appropriate internal teams
Recommend and implement improvements to store processes, merchandising, inventory management, and customer experience
Support special projects, such as trade shows, and other duties as assigned
Required Qualifications:
High school diploma or equivalent
Previous retail experience, including experience in a supervisory, team lead, or store management capacity
Strong organizational skills with the ability to manage multiple operational priorities
Demonstrated ability to lead, coach, and hold team members accountable
Experience with retail inventory management, merchandising, stocking, and product replenishment
Ability to monitor sales performance, interpret basic retail metrics, and identify opportunities for improvement
Strong verbal communication, interpersonal, and customer service skills
Experience with point-of-sale systems and basic computer applications
Strong attention to detail and a commitment to maintaining an organized and professional retail environment
Ability to work independently, exercise sound judgment, and proactively resolve operational challenges
Ability to learn and confidently communicate technical product knowledge
Ability to lift up to 50 pounds and remain on your feet for extended periods
Passion for the outdoors and a willingness to develop extensive knowledge of Eberlestock products
Benefit Offerings:
Generous tiered PTO allowance with an initial accrual level of 12 days annually
10 Paid Company Holidays
Two Medical Plan Options with 70% of employee-only premium paid by company
Optional Dental Coverage
Optional Vision Coverage
Company Sponsored 401K Plan with 4% employer match
Eberlestock Employee Discount (Cost plus 30%)
“Pick a Pack” Gift following 90-day probationary period
Eberlestock is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.